August 2, 2018
Appliance repair isn’t easy, and you’re on the clock. Your whole day is probably booked with different houses or commercial buildings you need to get to. Complicated troubleshooting and tedious repairs get in the way of a full day’s work, and being late for appointments are bad for business. But you should never end an appointment at a customer’s property just by finishing up a repair and going on your way. Here are three essential services you need to provide once the repair is complete.
1. Make sure the appliance is fully level.
Whether you’re fully dismantling a washing machine to resecure the tub or you are reinstalling a dishwasher after replacing the heating element, you’re getting deep into the appliance. Whenever you shift moving parts or the whole machine, you need to make sure everything is level before you leave. A slightly crooked dryer will have uneven wear on the parts. A leaning dishwasher puts a lot of pressure on the counters once you resecure it to the underside of the countertop. Even having an internal part hang at an angle can disrupt the whole machine’s performance. It can even be dangerous if moving parts start to rub against each other or the heating element dips too close to an adjacent surface.
Luckily, most appliances are designed to be easily leveled. They have adjustable legs that can be turned by hand or, at worst, by a pair of pliers. If you keep a level handy throughout the job, you can quickly check your work as you go. Not only does that mean you won’t have to come back and fix your work for free if your company has a service warranty, it means you keep your customers because of superior follow-through.
2. Do a bit of preventative cleaning.
Nobody likes cleaning their appliances. Even though article after article for DIY appliance maintenance and repair tell consumers to keep the vents clean, it just isn’t something people do. But clogged vents and dirty parts are often the cause of appliance problems, so you’re going to encounter some hairy, dirty appliances every day.
Instead of just fixing what’s broken, do a bit of cleaning while you have the machine opened up and, if it’s easy, don’t charge for the surface. Cleaning household appliances fall squarely in the center of the Venn diagram of things people don’t want to do but don’t want to pay for. Customers will love the extra attention to detail, especially if the dirt was visible. It also means your finished product looks much nicer than it did before you got there. It’s a good visual cue that makes your appliance repair business seem like a better choice than anyone else’s.
Also, if your company offers maintenance subscription plans, preventative maintenance means you have less work to do to keep each property running smoothly.
3. Offer a future service and give them a tangible reminder.
First-time customers are hard to get. People don’t trust appliance repair companies: it’s always stressful letting strangers in your house, and repair companies have a generalized(unfounded in most cases) bad reputation of cheating customers. That means, once you get a customer, don’t let them go. Offer future services without being pushy by asking if they want a tune-up six months down the line or if anything else is on their list of concerns. Even if you can’t look at the next problem immediately, it’s easier to schedule a future appointment while you’re still there.
Every job is more than a job. It’s an audition and a sales call at the same time. So make sure you have your script memorized and be ready to close the next deal. Go to Fred’s Appliance Academy to get all the resources you need.
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