Home Appliance Sales and Service is a family-owned business that specializes in appliance sales, installation, and service. Founded in 1962, Home Appliance has since grown to over 60 employees, including 2 retail locations, a parts & distribution center, as well as install, delivery, and service staff. We are proud to be Medina County’s Best of the Best – Appliance Store for 16 years in a row. Because of our continuing success, we are looking to grow our team with the best candidates focused on delivering a great customer experience.
Position Summary:
Our Service Technician Apprentices are responsible for all aspects of appliance service including proper diagnosis and repair of appliances, inventory management, customer care and pre-screening service calls. The Service Technician Apprentice will report directly to the Service Manager.
Position Responsibilities:
● Creating a great customer experience by offering outstanding customer service while performing accurate and professional repair services.
● Reading parts look ups and ordering proper parts to complete service calls.
● Team player – work with support, sales, and operations staff to ensure that the customer receives the best experience possible.
● Keep up the image – responsible for maintaining clean and orderly service vans to make customer’s first impression a lasting one.
● Inventory management of truck stock.
● Accurate completion of service calls and paperwork.
● Other duties as assigned.
Position Requirements:
● Outgoing personality with exceptional customer service skills; ability to communicate effectively verbally and in writing.
● Ability to accurately repair most makes and models of appliances.
● Technical background with the ability to problem solve technical issues.
● Detail orientated.
● Must be able to pass a background check and drug test.
Benefits & Perks:
Why Home Appliance?
● We were voted BEST OF THE BEST for 16 years straight by Medina Gazette readers for the Best Place to purchase appliances.
● We want only the best and will invest in your growth.
● We offer the entire customer experience, including sales, service, installation, and parts.
● Growing organization provides multiple opportunities for advancement.
● We reward positive results and outstanding customer service practices.
● We are happy. We love what we do. We work hard and play hard.
● We are constantly evolving to ensure the big and small details of what we do aren’t missed. Every process is about getting customers and keeping them for life.
Job Type & Compensation:
Full-time
Eligible for bonus based on performance.
Location: 2968 Nationwide Parkway, Brunswick, Ohio 44212
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