With a joint announcement on November 4, 2016 from Samsung and Consumer Product Safety Commission, 2.8 million Samsung washing machines are being recalled due to safety risks. Samsung has also issued a safety warning for anyone who currently owns one of the models listed below.
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled. Models at risk:
Based on the Recall over 700 people have reported an incident with their washer exploding. Some people have suffered injuries due to this explosion. The info for exactly what is occurring is limited but based on images and the initial synopsis from Samsung, “The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.”
We are not sure if it’s due to the material/components used that are giving away too quickly, or if the unit is getting faster than it should, or if it’s a combination of both. What we do know is that if you run into one of these products on the road, stop trying to fix them immediately. The consumer is instructed to call Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. The consumer will then have a choice between (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.
Hopefully this is the last we hear of exploding appliances in the near future.
Leave a Reply
You must be logged in to post a comment.