Join Fred’s Appliance, Textline, and FreshDesk as we discuss the value of business texting in field service during a free webinar on Jun 24, 2021 11:00 AM in Pacific Time.
Speakers participating in this workshop include:
- AJ Chan, COO @ Textline
- Alex Hallmark, CoFounder @ Fluid Services
- Vinodh Subramanian, Customer Success Lead @ FreshWorks
Stop talking to your customers: How to reduce support calls with SMS
Do your customers hate calling you? Is your team burned out on the phones? The solution: stop talking to your customers.
Business texting improves and personalizes your customer experience while resulting in faster ticket resolutions. Not to mention that 52% of customers prefer texting a support agent over other communication options
Join Textline as we share how business texting helps Fred’s Appliance and other Freshdesk customers reduce their support call volume and improve their customer experience. We’ll cover how to:
– Cut customer wait time
– Improve agent productivity
– Ultimately save your company money
– Increase customer satisfaction
There will be a Q&A, so bring your questions for our experts.
If you can’t make it at 11am, be sure to register and we’ll send you the recording after.
Jun 24, 2021 11:00 AM in Pacific Time (US and Canada)
Why Texting is an Essential Part of the Field Service Customer Experience
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