Business Texting Webinar with Textline and FreshDesk

Fred's Appliance Academy
June 9, 2021

Join Fred’s Appliance, Textline, and FreshDesk as we discuss the value of business texting in field service during a free webinar on Jun 24, 2021 11:00 AM in Pacific Time.   

Register for this Webinar

Speakers participating in this workshop include:

  • AJ Chan, COO @ Textline
  • Alex Hallmark, CoFounder @ Fluid Services 
  • Vinodh Subramanian, Customer Success Lead @ FreshWorks 

Webinar Details:

Stop talking to your customers: How to reduce support calls with SMS


Do your customers hate calling you? Is your team burned out on the phones? The solution: stop talking to your customers.

Business texting improves and personalizes your customer experience while resulting in faster ticket resolutions. Not to mention that 52% of customers prefer texting a support agent over other communication options

Join Textline as we share how business texting helps Fred’s Appliance and other Freshdesk customers reduce their support call volume and improve their customer experience. We’ll cover how to:
– Cut customer wait time
– Improve agent productivity
– Ultimately save your company money
– Increase customer satisfaction

There will be a Q&A, so bring your questions for our experts.

If you can’t make it at 11am, be sure to register and we’ll send you the recording after.


Jun 24, 2021 11:00 AM in Pacific Time (US and Canada)

Register for this Webinar

Why Texting is an Essential Part of the Field Service Customer Experience

New Scheduling Request for Appliance Repair

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