Camden Appliance – Appliance Repair Technician

Location: Niles & Edwardsburg, MI
Employment Type: Full-Time
Reports To: Service Manager / Owner

About Camden Appliance

Camden Appliance is a fast-growing, community-focused appliance retailer and service company with two locations in Niles and Edwardsburg, and a developing used-appliance division. We pride ourselves on high-quality service, transparent communication, and an efficient, process-driven workflow. We run a balanced mix of COD, warranty, and courtesy repair calls and strive to deliver reliable, same-day or next-day service whenever possible.

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Position Overview

The Appliance Repair Technician is responsible for diagnosing and repairing major household appliances in customers’ homes or in our service shop. This role combines technical troubleshooting, strong customer-facing communication, efficient paperwork/documentation, and adherence to Camden’s established SOPs and service workflows.

This technician will be a key part of expanding our service capacity, improving turnaround time, and supporting our used-appliance refurbishment program.

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Key Responsibilities

Diagnostic & Repair

• Diagnose and repair major appliances, including:

  • Refrigerators, freezers, ice makers

  • Washers, dryers

  • Dishwashers

  • Ranges, ovens, cooktops, microwaves

• Perform COD, warranty, and courtesy service calls (approx. 70/25/5 mix).

• Accurately assess whether a repair is economical or if replacement is recommended.

• Complete high-quality repairs that follow safety and manufacturer guidelines.

Customer Service

• Communicate clearly and confidently with customers about:

  • Diagnosis and recommended repair

  • Upfront repair costs

  • Part orders and follow-up appointments

• Maintain Camden’s reputation for honesty, professionalism, and friendliness.

• Protect customers’ homes (floor protection, clean workspace, etc.).

Parts & Inventory

• Identify necessary parts and create accurate parts lists for ordering.

• Pick up parts from the warehouse or suppliers as needed.

• Assist in maintaining organized service vehicles and shop inventory.

Used Appliance Refurbishment

• Inspect, test, and repair incoming used appliances to prepare them for resale.

• Work with the Used Appliance Lead to:

  • Evaluate cost-effectiveness of refurbish vs scrap

  • Ensure appliances are reconditioned to Camden standards

  • Help track turnaround time and quality control

Team Collaboration

• Communicate with office staff on scheduling, follow-ups, and customer issues.

• Coordinate with the Delivery Team when appliances need to be moved, swapped, or hauled away.

• Participate in ongoing training, service meetings, and process improvements.

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Qualifications

Required

• Experience diagnosing and repairing major household appliances (or strong mechanical/electrical aptitude with willingness to learn).

• Valid driver’s license with good driving record.

• Strong communication skills and customer-service mindset.

• Ability to lift/move appliances safely with provided equipment.

• Comfort using tablets/apps for service documentation.

Preferred

• Prior experience with:

  • Multiple manufacturers

  • Sealed system repairs

  • Warranty repair processes

  • Used-appliance refurbishing

• EPA certification (a plus, not required).

• Experience working in a process-driven environment with SOPs.

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What Camden Offers

• Competitive pay

• Company service van, tools, and diagnostic equipment provided (or tool stipend if using personal tools).

• Paid training on new brands/technologies.

• Steady year-round work with efficient routing and scheduling.

• Opportunities for advancement into senior tech, lead refurb tech, or field supervisor roles.

• Supportive team environment with clear communication and consistent workflow.

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Ideal Candidate

The perfect Camden technician is:

• A problem-solver who enjoys diagnosing issues

• Organized and detail-oriented

• Customer-focused and friendly

• Efficient with time and routing

• Able to work independently but still communicate clearly with the team

• Invested in quality and accountability