Position Title: Field Technician
Reports To: Field Services Manager
Position Summary:
The Field Technician plays a critical role at Total Appliance Service and Appliance Man by providing expert, inhome diagnostic and repair services on premium residential appliances, including refrigerators, ovens,
dishwashers, and other high-end equipment. The technician is responsible for delivering professional,
courteous, and timely service while ensuring a high level of customer satisfaction and representing the
company with integrity.
Essential Duties and Responsibilities:
• Diagnose and repair residential appliances from premium brands, including refrigerators, ovens,
dishwashers, ranges, washers, dryers, and more.
• Visit customers’ homes to troubleshoot appliance issues, complete repairs, and install genuine
manufacturer parts.
• Maintain detailed and accurate records of service calls, parts used, and work performed in the
company’s scheduling and dispatch software.
• Order necessary parts for upcoming repairs and manage part returns (both used and unused) in
accordance with company procedures.
• Maintain an organized, clean, and stocked inventory of parts and tools in the company-provided service
vehicle.
• Operate company vehicle safely and in compliance with company policy and traffic laws.
• Maintain a clean and respectful work area in customers’ homes and take precautions to avoid any
property damage.
• Communicate effectively and professionally with customers to explain issues, repairs, and product care
recommendations.
• Adhere to all company policies, safety guidelines, and manufacturer protocols.
• Participate in ongoing training to stay current with evolving appliance technologies and repair
techniques.