If your Frigidaire dryer is displaying an e64 error code, it means the dryer is sensing there is a problem with the heating element. It could be that a coil has broken, the element has a short circuit, or a wire is defective. If you troubleshoot the heating element but still get the e64 error code, the thermal fuse or cycling thermostat could be responsible. If you replace these parts but the e64 error code remains, there will likely be a fault with the control board, which means it needs to be replaced. However, before troubleshooting these parts, make sure there is not a lint buildup that is confusing the dryer and causing the error code.
While we will do our best to explain how to test and replace a faulty heating element, it can be a complex repair that requires advanced technical knowledge. Therefore, this kind of repair is likely best left to a trained technician. However, if you would still like to try to fix it yourself, or at least diagnose the issue, go ahead and follow the steps below.
This guide applies to most Frigidaire dryers, including the following models:
Accessing the Dryer
The location of the heating element and the other components you may need to check will vary from model to model. If you are lucky, you will be able to access the parts by removing the screws at the back of the dryer to remove the back panel, or the dryer will have a lower-front access panel. However, other dryers may require removing the control panel and/or the entire front panel and possibly the dryer drum.
To gain access to the back of the dryer, you will need to detach the dryer vent. The vent can usually be detached by removing its screws or using a screwdriver to detach the vent clamps.
When accessing the heating element, make sure the power to the dryer is disconnected. You may need to disconnect the door switch wire connecter when removing panels; just make sure to reconnect it when you are done.
If you need to remove the dryer drum, reach underneath the drum and push the idler pulley to release the tension on the belt. Once the tension is released, you can use the belt to help lift the drum out of the dryer.
The heating element is responsible for heating the air inside the dryer drum. Around 90% of the time, a Frigidaire dryer e64 error code is caused by a damaged heating element or a heating assembly short circuit. The heating element is usually found inside the heating assembly, which is usually directly behind the dryer drum or at the base of the dryer. The heating element is essential for the dryer to be able to do its job properly, so how can you repair it?
Follow the instructions below to test and replace the dryer’s heating element and assembly.
- Disconnect the power to the dryer.
- Remove the dryer vent and move the dryer so that you can access the back of the dryer.
- Remove the screws that secure the back panel of the dryer. With most dryers, the rear panel will need to be removed. If the rear panel cannot be removed and there is not a bottom-front access panel, you will need to remove the entire front panel and potentially the control panel and dryer drum (see dryer access information above).
- Locate the heating assembly and disconnect the wires connected to it, such as the high-limit thermostat, thermal cut-off fuse, and heating element terminals. You may need to use needle-nose pliers to detach the connectors. If necessary, take a photo to remember how to reconnect the wires.
- Inspect the heating assembly wiring, as the e64 error code can be caused by damaged heating assembly wiring.
- If the heating assembly is secured to the back of the dryer housing or base of the dryer, remove the screws securing it.
- If the assembly is attached to the dryer housing, pull the bottom half of the assembly down, and you should be able to remove the heating element assembly. Depending on the model, you may need to remove the heating assembly screws to access the heating element.
- Examine the heating element for broken coils or signs of burning. If a coil is broken, the element will need to be replaced. If there are signs of burning, follow the next step to determine if the element is defective.
- With the heating element removed, test it with a multimeter for continuity (a continuous electrical path) to determine if it is faulty and needs to be replaced. Set the meter to the lowest ohms setting, and then test each coil. You should get a reading of between 20 and 50 ohms. If you do not get this reading, the element is likely defective and will need to be replaced.
- Replace a defective heating element. Installing the new heating element should be an easy procedure; just follow the steps above in reverse.
Replacing the heating element will usually fix the Frigidaire dryer e64 error code. If replacing the heating element does not fix the issue, call a trained technician or check the thermal fuse and cycling thermostat.
A thermal fuse is a safety feature designed to blow if the dryer becomes too hot. If the fuse blows, it cannot be repaired and will need to be replaced. While the drum in some dryers may continue to rotate, a blown thermal fuse will stop the heating element from engaging.
The thermal fuse is usually located on the top of the dryer’s exhaust duct and near the heating assembly. The fuse can usually be accessed by removing the back panel of the dryer. The fuse is usually narrow, about 2 inches long. The fuse can be tested with a multimeter for continuity to determine if it needs to be replaced.
Depending on your model, the dryer may have a cycling (also called operating) thermostat that monitors and directs the dryer temperature. Like the parts above, the cycling thermostat is usually accessed by removing the back panel of the dryer. The cycling thermostat can also be tested with a multimeter for continuity to determine if it needs to be replaced.
If replacing these parts fails to resolve the e64 error code, the control board may be faulty and incorrectly causing the error code. The control board is difficult to check with a multimeter and requires a trained professional. However, the board can be inspected for burning or damaged wires and replaced if defective.