A properly working control should have a lit-up display and respond to commands. If the display is not lit, test the hot neutral going to the control for 120 volts. If 120VAC +/- 10% is present at the control, the control should be replaced. Learn a new skill from the industry’s best trainers.

A faulty igniter can cause a poor air to fuel mixture and create a gas smell while running the oven. The igniter itself should draw more than three amps, glow red and create ignition within 60 seconds or less. The oven burner itself should have an even flame on either side. The flame itself should have minimal orange tipping. This … Read More

Inspect that the surface burners and caps are installed correctly onto the cooktop. Correctly installed surface burners and caps should have a uniform flame with minimal orange tipping. If the cap and surface burner is not installed correctly, the flame will not be uniform and have excessive orange tipping. This can also create a poor air-to-fuel mixture and result in … Read More

To test the oven’s temperature, a thermometer such as the one that comes with a multimeter or an infrared thermometer can be used. Place a small cast iron pan inside the oven on the center rack and run the oven at 350 degrees. It is important to let the oven heat cycle two to three times before testing temperatures. Heat … Read More

When servicing a cooktop with a customer complaint of discoloration, it’s important to understand that it’s extremely rare that the glass and the cooktop will ever discolor. The discoloration is almost always caused by wear and tear from pots and pans or spillage from food. Advise the customer to follow the cleaning instructions for their cooktop. In the instance that … Read More