If you’ve searched for local services lately, you might have noticed a new “Have AI get prices” button. Google is rolling out a feature where their AI calls your shop, navigates your phone tree, and attempts to get a quote for a customer, all without you ever speaking to the actual lead.

It sounds futuristic, but does it actually work for the appliance repair industry?

The team at Fluid Services has been running live tests in various markets and shared one example in Pennsylvania to see how this Duplex bot handles real-world scenarios.

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