Take your team’s hiring skills to the next level

Fred's Appliance AcademyGeneral, NewsLeave a Comment

Our team is committed to carefully thinking about our flows & we’re continuing to find new ways to communicate with our team. Our last 3 new appliance field service technicians were hired in an entirely virtual way. Not only that, we’ve got a set of online classes that allow for our new field team members to get structured education all … Read More

Testing a fault igniter on your range or oven

Fred's Appliance AcademyCooking, Range TrainingLeave a Comment

A faulty igniter can cause a poor air to fuel mixture and create a gas smell while running the oven. The igniter itself should draw more than three amps, glow red and create ignition within 60 seconds or less. The oven burner itself should have an even flame on either side. The flame itself should have minimal orange tipping. This … Read More

Making sure your burner caps & flame is correct on your gas range or oven

Fred's Appliance AcademyCooking, Range TrainingLeave a Comment

Inspect that the surface burners and caps are installed correctly onto the cooktop. Correctly installed surface burners and caps should have a uniform flame with minimal orange tipping. If the cap and surface burner is not installed correctly, the flame will not be uniform and have excessive orange tipping. This can also create a poor air-to-fuel mixture and result in … Read More

How to properly clean your glass cooktop on your range or oven

Fred's Appliance AcademyCooking, Range TrainingLeave a Comment

When servicing a cooktop with a customer complaint of discoloration, it’s important to understand that it’s extremely rare that the glass and the cooktop will ever discolor. The discoloration is almost always caused by wear and tear from pots and pans or spillage from food. Advise the customer to follow the cleaning instructions for their cooktop. In the instance that … Read More